Our unique product offering gets you ready to empower your customer support with AI while you continue to engage with your customers via Live Chat. Leverage 24/7 availability, flexibility, advanced analytics, and intelligent routing of our Live Chat software while our quick-learning AI bot taps into your customer interactions to train itself automatically for delivering AI-powered responses in under three months.
Why stop at text? Chat on video or collaborate with the customer’s browser in real
time using co-browsing. Navigate their screen with them to get a deeper understanding
of customer behaviour and offer exceptional convenience, comfort, and interactive
guidance for sales or support.
Deliver faster support with cutting-edge features
Complete, Real-Time Engagement
Be available for your customers and visitors in real-time, 24/7 for 1:1 engagement to deliver truly personalized experiences.
Ensure that chat requests are triaged to the right agent and optimize routing for faster
response times using easily configurable, advanced parameters like idle time, previous chat history, etc.
24/7, Personalized Support
On-premise or Cloud Deployment
All communication is encrypted using AES 256-bit encryption at both transmission and rest to ensure utmost data security and GDPR compliance.
Deploy our solution flexibly as per your business needs. Host on cloud or completely on premise via enterprise-grade docker containers like Kubernetes or Openshift
More reasons to choose our Live Chat platform
Leverage a wide array of functionalities to facilitate an
easy-to-use UI experience. Customize the
graphics of your Live Chat interface as per your brand style and personality to match the look and feel of your website.
Host your live chat on your website, app or other platforms like Skype for Business, Facebook
Messenger, Twitter, Slack, Genesys chat, Intercom and more, to ensure seamless, channel-agnostic experiences.
Data-Driven Analytics and Insights
Get a historical overview of your customers’ and visitors’ conversations, activities, location,
demographics, website journey etc. to
understand their behaviour, anticipate their needs, and make informed decisions for
Converse in your customer’s local language with region-specific terminology and nuances. Offer support in English, German, French, Italian, Dutch and Portuguese, and more.
Real-Time Customer Monitoring
Track visitors as they move through your website in real time. Understand traffic patterns by seeing the complete picture, and send proactive chat invites.
Track Agent Performance
Track your agents’ performance by having access to their activities, customer ratings, and feedback on chat support effectiveness across multiple channels, all at one place.
A few, quick clicks is all it takes
Integrate seamlessly with your website, apps, or core software, with or without using APIs, and ensure smooth, channel-agnostic experiences.
Tailored for your Industry
Our pre-built domain knowledge enables high accuracy and record time-to-market.
Global enterprises that are reshaping their CX with us
Enterprise Bot helps us to enhance our online sales channel by supporting our customers during their product selection process. The chatbot communicates with our potential customers in a very human and friendly way and enriches our website with more knowledge and better
usability. Due to a very rapid learning curve our chatbot, called ‘Nina’, is always up-to-date and continuously improves its performance.