Why stop at text? Chat on video or collaborate with the customer’s browser in real
time using co-browsing. Navigate their screen with them to get a deeper understanding
of customer behaviour and offer exceptional convenience, comfort, and interactive
guidance for sales or support.
Solve customer problems proactively with
AI-powered bots
Complete, Real-Time Engagement
Be available for your customers and visitors in real-time, 24/7 for 1:1 engagement to deliver truly personalized experiences.
Ensure that chat requests are triaged to the right agent and optimize routing for faster
response times using easily configurable, advanced parameters like idle time, previous chat history, etc.
24/7, Personalized Support
On-premise or Cloud Deployment
All communication is encrypted using AES 256-bit encryption at both transmission and rest to ensure utmost data security and GDPR compliance. Your sensitive data is secure with us and can be stored on-premise.
Intelligent Routing
Compliance
Deploy our solution flexibly as per your business needs. Host on cloud or completely on premise via enterprise-grade docker containers like Kubernetes or Openshift
Build personalized engagement with your customers
Omni-Channel Experiences
Host your live chat on your website, app or other platforms like Skype for Business, Facebook
Messenger, Twitter, Slack, Genesys chat, Intercom and more, to ensure seamless, channel-agnostic experiences.
Data-Driven Analytics and Insights
Get a historical overview of your customers’ and visitors’ conversations, activities, location,
demographics, website journey etc. to
understand their behaviour, anticipate their needs, and make informed decisions for
improving experiences.
Real-Time Customer Monitoring
Track visitors as they move through your website in real time. Understand traffic patterns by seeing the complete picture, and send proactive chat invites.
Seamless Integration
Integrate all your applications within a single platform with customization. You can now deliver your sales pitches and demos instantly from your own website, without needing to switch platforms.
UI with Customization
Leverage a wide array of functionalities to facilitate an
easy-to-use UI experience.
Customize the graphics of your Live Chat interface as per your brand style and personality to match the look and feel of your website.
Video Chat
Make your customer conversation as interactive as face-to-face with the video upgrade option to your phone conversation. Communicate visually with your customers and prospects for a lasting, human experience.
Document Sharing
Collaborate online, effectively: Use our live chat support to share your files with others across different locations.
Action Log
Make all session actions accountable: Our audit log tracks all session actions and optionally expands to custom user events. Track if an agent impacted a conversion, or if your customer clicked a certain button.
Element Masking
Mask any sensitive elements on any web page: Control what information an agent can see during a co-browsing session.
A few, quick clicks is all it takes
Integrate seamlessly with your website, apps, or core software, with or without using APIs, and ensure smooth, channel-agnostic experiences.
Tailored for your Industry
Our pre-built domain knowledge enables high accuracy and record time-to-market.
Global enterprises that are reshaping their CX with us
Enterprise Bot helps us to enhance our online sales channel by supporting our customers during their product selection process. The chatbot communicates with our potential customers in a very human and friendly way and enriches our website with more knowledge and better
usability. Due to a very rapid learning curve our chatbot, called ‘Nina’, is always up-to-date and continuously improves its performance.
Bernd Gruber
Head Business Solutions, SIX Payment Services
The cooperation in our Proof of Concept for the SWICA chatbot was characterized by an individual approach and solution finding. The short decision paths in the direct exchange with Enterprise Bot helped us to continuously adjust the flexibility and implementation during our
